Justin Jorgensen

Enterprise Infrastructure & Cloud Platform Leader · 25+ Years

Justin Jorgensen

Builds and stabilizes business-critical infrastructure, disaster recovery, hybrid cloud, identity, and change governance, in regulated, 24×7 environments.

Los Angeles / Southern California Government · Financial Services · Construction
justinjorgensen@gmail.com linkedin.com/in/justinjorgensen

Currently Manager of Infrastructure & Operations at the Southern California Association of Governments. Targeting Director-level roles in Enterprise Infrastructure, Cloud Platforms, AI Enablement, Infrastructure Engineering, and Technology Transformation.

<4 hr
RTO validated in first
full-production DR test
99.9%
Uptime sustained across
24×7 operations
45 min
RTO/RPO built from
zero on Nutanix HCI
~$60K
Saved building AWS
monitoring in-house
01

Professional Summary

Infrastructure and operations leader with 25+ years in IT across government, financial services, construction, education, and legal environments.

Builds and stabilizes business-critical infrastructure, disaster recovery, hybrid cloud, identity/security, and change governance, in regulated, 24×7 settings. Translates technical risk into business decisions, leads calmly through incidents, and delivers durable systems on constrained budgets.

Currently Manager of Infrastructure & Operations at a regional government agency, targeting Director-level roles in enterprise infrastructure, cloud platforms, AI enablement, infrastructure engineering, and technology transformation.

Signature strengths

  • Disaster recovery design & live execution
  • Hybrid on-prem / cloud (Azure, AWS)
  • Identity & Zero Trust
  • Entra ID · PIM · Conditional Access · Intune
  • Change & risk governance
  • Incident leadership
  • Team building & mentorship
  • Vendor / MSP management
  • M&A integration
02

Core Competencies

AInfrastructure & Virtualization
VMwareNutanix HCIHyper-VVeeamWindows ServerActive DirectoryRDS / VDI
BCloud & Hybrid
Microsoft AzureO365AWS EC2LambdaS3EventBridgeCloudWatch / CloudTrailGuardDutyStorage LensIaaS / SaaS
CNetworking
Palo Alto firewallsCisco L2/L3VLAN segmentationGlobalProtectWAN / LANMulti-site
DSecurity & Identity
Entra IDMFAPIMConditional AccessIntune (MDM)CrowdStrike EDRTenableRapid7ProofpointZero TrustRBACDefense-in-depth
EDisaster Recovery & Resilience
DR strategyRTO / RPO designLive failoverBusiness continuityAnnual DR testing
FGovernance & Operations
ITILCAB / change mgmtRisk managementPeer-review policyServiceNowIvantiIncident responseSLA managementDynatracePRTG
GLeadership
Team building & mentorshipMSP / vendor managementOffshore coordinationExecutive communicationM&A integrationBudget advocacyStrategic planning
03

Professional Experience

Southern California Association of Governments
Government / Public Sector
Apr 2024 – Present
Southern California

Manager of Infrastructure & Operations

Lead IT infrastructure and operations for a regional government agency supporting engineers, scientists, and planners who run production-critical GIS, traffic, and environmental modeling systems. Own availability, resiliency, and operational discipline across hybrid on-prem and cloud infrastructure and multiple data centers; serve as senior technical authority for architecture, escalations, and recovery events. Manage a hybrid team model, senior systems/network engineers, internal help desk leadership, and a third-party MSP (Tier 1/2).

  • Leading SCAG's first full-production disaster recovery test, ~70 VMs across two data centers (Las Vegas and Oregon), expanding beyond prior financial-system-only exercises and validating a sub-4-hour RTO against a 24-hour organizational requirement.
  • Executed a live, phased DR failover of core production infrastructure (directory/authentication, certificate authority, messaging, file, endpoint, security, and backup systems), identifying and resolving issues in real time without rollback.
  • Maintain 99.9% uptime SLAs through proactive monitoring, disciplined incident response, and controlled change execution.
  • Operate and enforce formal change management through an established ServiceNow-based CAB, adding mandatory cross-team peer review, rollback planning, blackout windows, and structured communication.
  • Implemented Privileged Identity Management (PIM) where none existed, eliminating standing administrative privileges with time-bound, justified, audited elevation, and drove organization-wide MFA to 100% coverage.
  • Introduced Conditional Access and Microsoft Intune endpoint management as greenfield deployments, integrated for device-based Zero Trust access.
  • Built an in-house serverless AWS monitoring dashboard in ~2 weeks, replacing a ~$60K vendor quote; migrated modeling compute (Z1D→R6A) for simultaneous cost reduction and performance improvement.
  • During the July 2024 CrowdStrike outage, held mass communication ~90 minutes to verify scope and accuracy, preventing a panic / security-breach narrative across a constituency of 6 counties and 191 cities.
  • Maintain a defense-in-depth posture: network segmentation, least-privilege access, and continuous monitoring across identity, network, endpoint, and email.
New American Funding
Financial Services · Mortgage
Aug 2022 – Mar 2024
Tustin, CA · Hybrid

Director of Infrastructure

Directed Network, Systems, and Database operations across a hybrid on-prem/Azure architecture (VMware on Nutanix HCI), supporting application, network, server, VDI, data-center, SaaS, and IaaS services and a DevOps team.

  • Directed a 13–14 person infrastructure organization (plus offshore Tier 3) supporting 4,800+ employees and a $71B+ loan-servicing portfolio across 24×7 nationwide mortgage operations.
  • Sustained 99.9%+ availability SLAs with formal monthly executive reporting; implemented PRTG (Community Edition) to close a network-monitoring gap at zero tooling cost.
  • Led the transition toward a primarily Azure-based infrastructure (O365 + Azure services); migrated 100% of the Tustin data center (40+ servers) to Azure while maintaining SLA commitments.
  • Enforced disciplined after-hours change windows (6 PM–3 AM PST) with mandatory peer review and documented rollback plans.
  • During a 4+ hour vendor outage of the primary zero-trust access platform, activated GlobalProtect as interim access, restoring connectivity without weakening the zero-trust posture.
  • Under pressure to rush a "simple" production index change, redefined emergency change control to require a 90-minute validation window; used Dynatrace to prove the change would lock a 300+ transactions/minute table for ~12 minutes, averting a full outage of loan submissions, document generation, and compliance.
  • Overrode automated disciplinary tooling to protect an engineer who followed process, fixing the systemic documentation gap rather than assigning blame.
Murray Company
Construction · Mechanical
Oct 2015 – Aug 2022
Rancho Dominguez, CA · On-site

Director of Information Technology

Owned the full IT department for a 1,000–1,200-user construction firm, aligning IT with business objectives, directing all operational activities, and partnering with department decision-makers on cost-effective technology solutions. Reported to the CFO.

  • Led a 7-year, ground-up IT modernization, from no working backups, dead storage arrays, and misconfigured firewalls to a standardized, secured, cloud-enabled environment.
  • Built disaster recovery from zero to a 45-minute RTO/RPO across two data centers (Switch, Las Vegas + IO, Arizona) on Nutanix HCI, with annual DR testing.
  • Stabilized a functionally unmanaged inherited environment within 12 months, perimeter security, backups, identity, full endpoint-fleet replacement, and a formal help desk/ticketing system, while transparently disclosing and phasing the backup-risk gap rather than hiding it.
  • Modernized the stack: Office 365 + Proofpoint, Egnyte cloud file systems, Ivanti standardized imaging/ITSM, Palo Alto firewalls, endpoint protection.
  • Moved GPU/AutoCAD power users from desktops to laptops and Nutanix VDI before COVID, enabling a seamless remote-work transition when the pandemic forced it.
  • Integrated three acquisitions into a single standardized technology stack.
  • Grew the IT team from 3 to 7–8, personally mentoring staff into senior roles; the team remained intact years after departure.
  • Reversed an outsourced Tier-1 support engagement a year early when it clashed with field culture, prioritizing user trust over sunk cost.
04

Earlier Experience

Tax Credit Co.Jun 2014 – Aug 2015
Senior Network Administrator · Los Angeles

Overhauled the IT environment for a 130-user company; daily system/network maintenance and Windows AD support. Designed and delivered a durable Hyper-V Core high-availability SQL Server cluster that remained stable in production for years.

Total Education SolutionsJan 2013 – Jun 2014
Systems Administrator · Los Angeles

Managed a complete Cisco network and AD for 600 users across 13 sites (45+ devices). Led an inter-forest AD migration benefiting 400+ users, maintained 35 physical / 60 virtual servers, and migrated to Hyper-V Server 2012; stood up a company-wide auto attendant.

weGrow StoreAug 2009 – Nov 2012
Windows Administrator · SF Bay Area

Administered LAN and critical business systems for 300 users; converted a peer-to-peer network to Windows Active Directory. Took over a project seven months behind and delivered it on schedule; managed vendors and cross-department projects within budget.

Hart HoldingsOct 2006 – Apr 2009
Windows Administrator · Los Angeles

Managed and monitored the company network with 24/7 incident response. Saved $122,000 through standardization of applications, desktops, and networking; achieved 99% uptime via disaster and fault-tolerant planning; built the first reliable centralized backup system.

Hythiam, Inc.Apr 2005 – Oct 2006
Telecom Analyst / Network Administrator · Los Angeles

Managed a 30+ server Microsoft environment; improved server utilization ~70% by consolidating the data center on VMware. Migrated Exchange 2000→2003 with OWA; designed a DR solution for all production servers; managed Avaya S8700 / CMS call-center systems.

Quinn EmanuelOct 2004 – Apr 2005
Network Administrator · Los Angeles

Administered all technical functions for a 200-user law office; maintained the server environment and BlackBerry (BES/BWC); built an ASP/SQL 2000 web interface for IT asset management; authored standard operating procedures.

Team NutriliteApr 2004 – Oct 2004
Desktop Support Consultant · Los Angeles

Tier II support; migrated systems to Active Directory; coordinated a refresh of 200 end-user desktops/laptops using Ghost imaging.

Cardinal HealthSep 2003 – Apr 2004
Patch Management Architect (Consultant) · Los Angeles

Managed software patch deployment for 800 remote users across 200 imaging centers; redesigned the patch scheme to resolve bandwidth issues; developed patch-management policies and end-user rollout materials.